Botinto FAQ: AI chatbot, email support and plans

Botinto is for solo founders and small teams who handle customer support alongside running their business. It brings an AI website chatbot, human chat and a multi-email helpdesk inbox into one workspace. Start on your own and add teammates within your plan’s seat allowance.

Add approved FAQs, product details, policies or help documents to Knowledge. With automatic replies enabled, the chatbot uses relevant information to answer visitor questions. Knowledge-only mode is on by default. Test the answers and keep your information up to date; AI can still make mistakes.

Yes. A visitor can choose Talk to a person, and your team can open the request in My Chat and choose Take chat. You can also take over an AI conversation yourself. AI pauses while a human handles the chat. Use Let AI reply to resume automatic answers to new visitor messages.

Yes. Connect Gmail, Google Workspace or business email addresses by forwarding new incoming mail to their private Botinto receiving addresses. Manage those messages in the helpdesk under Email Ticket Inbox and configure verified SMTP sending to reply from your own address. Website conversations stay in My Chat, with both sections in the same workspace.

Email AI prepares a draft using the message context and your approved knowledge. You review, edit and send it. Website chatbot replies can be automatic; email sending stays under your control. You can also write replies yourself, save drafts and add attachments.

Manage Botinto through your browser. For website chat, add your website address and paste the widget snippet into its footer or ask your website manager to help. For email, follow the forwarding and sending setup guide for each mailbox. Signing in with Google does not connect your Gmail inbox.

Start with a 7-day free trial, 100 AI credits, one seat and 10 MB of knowledge storage. No credit card is required. Starter is for one person; Growth adds capacity for a small team. Paid plans cover 30 days with manual renewal.

Yes. Use the Botinto website in your laptop or mobile browser to read chats, reply to customers and manage email tickets. Visitors can use the website chat widget on mobile too.

Forwarding brings in new incoming messages after setup; it does not import your old email history. Configure your provider to keep its original copy. Moving a ticket to Botinto Trash does not delete the original message at your email provider.

AI processing pauses, but incoming customer messages are still saved and your team can reply manually. The allowance resets on the first day of each calendar month in UTC while your plan is active. Human chat replies and private team notes do not use AI credits.

Yes. My Chat contains current conversations and saved history, with search and day, month and date-range filters. Visitors can share contact details with consent through Request follow-up. The request is saved as a lead; your team confirms any appointment or next step. History remains subject to the service’s retention policy.

The chatbot should explain when it lacks enough approved information instead of inventing an answer. The visitor can choose Talk to a person or leave contact details for a follow-up. Your team can review the conversation and take over from My Chat.

Invite teammates using the seats included in your plan. In My Chat, assign a conversation and add private notes so the next person has context. Use Email tickets to organize customer email. Owner, admin, agent and viewer roles control who can manage settings, respond or read.

No. Each paid purchase provides 30 days of access with manual renewal. Renewing the same plan extends its term; changing plans starts a new term without proration. Your checkout currency is INR in India and USD elsewhere.

Forms and invoicing are available at BizGun. Botinto CRM is included for Botinto users and brings eligible email contacts, identified website enquiries and manual contacts together with their conversation history.